Privacy Policy

Who we are

NurseDex LLC ("NurseDex," "we," "us") operates nursedex.com, a directory connecting Long Island families with verified caregivers. You can reach us at support@nursedex.com.

What we collect

When you create an account, we collect your email address, name, role (family or nurse), and ZIP code. Nurses additionally provide the profile information they choose to share, such as credentials and license details, experience, languages, rates, and availability. If you use paid features, billing information is collected and processed by our payment provider; we do not store full card numbers. If you arrived through a referral link, we may also store the referral source so we can measure which channels are working.

If you accept analytics in the banner shown on your first visit, we collect standard analytics data in your browser: pages visited, browser type, device type, approximate location (country or region level), and interaction events such as button clicks. We do not collect precise geolocation. Until you answer, and if you decline, none of this runs.

If you are signed in, this analytics data is linked to your account and your email address, so we can understand how real users move through the product rather than only counting anonymous visits. If you are signed out, it is not linked to you.

If you accept, we also record sessions: a replay of how a page looked and how you moved through it, so we can see where the product is confusing or broken. Recordings are masked. Anything you type into a form (your password, your phone number, a nurse's license number) is hidden from the recording, and so is personal information we display back to you, including a nurse's contact details once you have revealed them. We do not use recordings to read your personal data.

How we use your information

• To create and operate your account, and to send you account, transactional, and important service updates.
• To understand how visitors use the site so we can improve it.
• To measure the effectiveness of referral and marketing channels.
• To prevent abuse (spam signups, bot detection).

We will never sell your email address or personal information to third parties.

Third-party services

We use trusted third-party service providers for hosting, database management, authentication, analytics, email delivery, error monitoring, and bot protection. These providers may process data on our behalf in accordance with their own privacy policies. We only share the minimum data necessary for each service to function.

Analytics and session recording are provided by PostHog, and session replays of a sample of visits, and of visits where something breaks, by Sentry. Both run in your browser only after you accept them. You can change your answer at any time with Privacy choices at the bottom of the site's pages; it is remembered in your browser for 12 months. If your browser sends Do Not Track or Global Privacy Control, we treat that as declining and do not ask.

If you have an account, you can also turn analytics and session recording off under Privacy in your settings, which applies on every device you sign in on. Our servers record a few account events for every account whatever your browser answer is (creating an account, signing in, choosing your role, and subscribing or cancelling a plan), so we can run the service and its billing; turning analytics off in settings stops those being sent to PostHog too.

For every visitor, Sentry receives error reports when a page breaks (the page, the browser, and where in our code it failed) and timing for a sample of page loads, so we can keep the site working. These do not include what you type into forms or a recording of the page.

Cookies

NurseDex uses minimal cookies. If you accept analytics, PostHog sets a cookie to distinguish unique visitors; if you decline, we remove it. We do not use advertising cookies. Videos in blog posts load from YouTube or Vimeo only when you press play, and those services may then set their own cookies. Essential cookies (such as session tokens when you log in) are required for the site to function. Your banner answer is kept in your browser's storage, not in a cookie.

Data retention

We retain your account information for as long as your account is active. You can ask us to delete your account and associated personal data at any time, and that includes the analytics profile and any session recordings linked to you.

Your rights

You can request to:

• See what personal data we hold about you.
• Have your data corrected or deleted.
• Opt out of analytics tracking, which you can do yourself with Privacy choices at the bottom of the site's pages, by turning on Do Not Track or Global Privacy Control in your browser, or under Privacy in your settings.
• Delete your account at any time.

To exercise any of these rights, email support@nursedex.com and we will respond within 30 days.

Children's privacy

NurseDex is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we will notify registered users by email. The "last updated" date at the top of this page reflects the most recent revision.

Contact

Questions about this policy? Email support@nursedex.com.